Returns & Exchanges

At OZtrail, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags. Whether you need a different size or a different style, our team is dedicated to ensuring your shopping experience is seamless.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all garment tags are attached and the products are in their original condition.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.